近日，J.D. Power公布了一份北美最佳/最差的机场排名，最终Detroit Metropolitan Wayne County Airport在巨型机场类别中一举摘得最佳桂冠，而Tampa International Airport和Indianapolis International Airport则是分别在大型及中型机场中拿到了第一名。
今年纽约的John F. Kennedy International Airport在巨型机场的排名只有第11位，而纽瓦克的Newark Liberty International Airport则成了垫底，在同一类别中被评为最遭的机场。去年，纽约的LaGuardia Airport排名倒数第一，但由于航站楼设施改善，今年它在巨型机场中排名第15。
这份排名考虑到了六个因素，包括航站楼的设施、飞机起降、行李提取、安检、登机和行李托运、食物饮品等购物体验。2022年8月~2023年7月，J.D. Power对27,147名搭乘航班的美国或加拿大居民进行了调查。
“尽管乘客的数量创了新高，航站楼拥挤不堪，航班也频繁被取消和延误，但总体而言，北美机场的客户满意度却提高了3%。我们发现，越开心的乘客会在机场花更多的钱，给机场打了满分的人平均会花$44，而对机场感到失望的人平均只花$29”。
来一起看看2023年的北美机场满意度调查👇
巨型机场（年客流量3300万人以上）1. Detroit Metropolitan Wayne County Airport
2. Minneapolis-Saint Paul International Airport
3. Harry Reid International Airport in Las Vegas
4. Dallas/Forth Worth International Airport
5. Miami International Airport
6. San Francisco International Airport
7. Denver International Airport
8. Hartsfield-Jackson Atlanta International Airport
9. Orlando International Airport
10. George Bush Intercontinental Airport in Houston
11. John F. Kennedy International Airport
12. Charlotte Douglas International Airport
13. Phoenix Sky Harbor International Airport
14. Los Angeles International Airport
15. Chicago’s O’Hare International Airport
16. Boston Logan International Airport
17. Fort Lauderdale-Hollywood International Airport
18. Seattle Tacoma International Airport
19. Toronto Pearson International Airport
20. Newark Liberty International Airport
大型机场（年客流量1000万至3290万）1. Tampa International Airport
2. John Wayne Airport, Orange County
3. Salt Lake City International Airport
4. Dallas Love Field
5. Raleigh-Durham International Airport
6. Sacramento International Airport
7. William P. Hobby Airport Louis
8. Armstrong New Orleans International Airport
9. San Antonio International Airport
10. Calgary International Airport
11. Nashville International Airport
12. Portland International Airport
13. Kansas City International Airport
14. LaGuardia Airport
15. Baltimore-Washington International Thurgood Marshall Airport
16. Vancouver International Airport
17. Washington Dulles International Airport
18. Austin-Bergstrom International Airport
19. Chicago Midway International Airport
20. Ronald Reagan Washington National Airport
21. San Jose International Airport
22. St. Louis Lambert International Airport
23. San Diego International Airport
24. Oakland International Airport
25. Montréal-Pierre Elliott Trudeau International Airport
26. Honolulu International Airport
27. Philadelphia International Airport
中型机场（年客流量450万至990万）1. Indianapolis International Airport
2. Southwest Florida International Airport in Fort Myers
3. Ontario International Airport in California
4. Florida’s Palm Beach International Airport
5. Albuquerque International Sunport
6. Jacksonville International Airport
7. Cincinnati/Northern Kentucky International Airport
8. Buffalo Niagara International Airport
9. General Mitchell International Airport in Milwaukee, Wisconsin
10. Pittsburgh International Airport
11. Glenn Columbus International Airport in Ohio
12. Eppley Airfield in Omaha, Nebraska
13. Cleveland Hopkins International Airport
14. Bradley International Airport in Connecticut
15. Hollywood Burbank Airport in California
16. Kahului Airport in Hawaii
来源: NYPost
