10月7日，Tiktok 用户 Denisse Devine (@denissedevine)发了一则视频声称：“10月3日，我得知富国银行（Wells Fargo）毫无征兆地取消了我的储蓄帐户。” 她表示自己是在无法登录在线帐户以及无法使用 ATM 时发现问题。所以她去了家附近的富国银行门店进行调查。
她说：“根据富国银行的说法，没有任何历史记录，没有任何迹象表明我曾经在他们那里开过储蓄帐户” 她表示自己无法提供纸质对账单来证明她有一个帐户，因为她选择了以电子方式收取对账单。那么问题就来了，她说：“他们要对账单，而我唯一能获得对账单的方法是在线获取。但我的帐户已经被取消了……所以我最终还是无法获得任何对账单，”
@denissedevine A little more details on Tuesday, October 3rd when Wells Fargo told me my savings account with money of over a decade didn’t exist. #criminal #money #wellsfargo #hellsfargo #bank #banking #wth #wheresmymoney #abc7la #abc7eyewitness #nbcla #theft #corruption #thisisbiggerthanmoney #forthepeople #wellsfargosucks #wellsfargofraud #wellsfargobank #fraudsters #fraud@ABC7LA @NBCLA @ABC News @NBC @Good Morning America ♬ original sound - DenisseDevine
Devine 说银行承诺调查此事，并在几个工作日内回复她他们的调查结果。
她在另一段视频中说，富国银行在10月25日回复了她，并带来了令人失望的消息。她说："银行说，根据记录，这只是一个已经关闭的帐户。他们显示，我的储蓄帐户在2018年被关闭，里面一分钱也没有，所以就是这样，"
Devine 说她请求获得她的 E-Trade 银行对账单，以展示她的支票帐户和储蓄帐户之间的交易，但她并不指望这会有任何不同。她说："我感到非常难过，非常沮丧。我真的不知道会发生什么，或者我是否能够拿回我的钱。"
@denissedevine The resolution Wells Fargo offered me today 10/25 after a 22 day “investigation” was none. I never received an explanation as to why my savings account vanished and then reappeared with a zero balance from their record with no statements available aside from when it was “closed” No explanation on why my checking account history was missing and inaccessible the day i walked into their branch to request a print out. And no explanation on where my money is. Laura from their executive office then hung up on me after i screamed through my tears into the phone that their records are bs. If they say my savings account was closed in 2018 how was I able to see it in June of this year? Now i have to wait for these reemerged statements from my checking account to see if the transaction history is there to prove the transfer I made from my checking to my savings but im not holding my breath. Im literally asking the criminal for proof of his crime #wellsfargo #wellsfargobank #fraud #wellsfargofraud #banking #crime ♬ original sound - DenisseDevine
富国银行的一位代表在发给媒体 The U.S. Sun 的一封电子邮件中否认了 Devine 的指控。
来源: the-sun
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