【环球商务】诚聘中英双语技术支持/计算机维护专员 Bilingual Technical Support Associate

*We are recognized as one of the Top 5000 on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies and are one of the winners of USPAACC's Fast 100 Asian American Business Awards.*

Since 2003, we have dedicated ourselves to growing the unique needs of small and medium-sized
businesses by putting people before profits. Within 10 years, we emerged as one of the fastest-
growing payments processing companies in the U.S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 22,000 clients across the nation.

We are seeking a highly motivated and enthusiastic Technical Support to join the operation team. The Technical Support is a critical role that interacts directly with our clients and supports our sales effort.

We are an E-Verify employer!


【职位名称】双语技术支持/计算机维护专员

【工作地点】 Arcadia, California


【职位描述】

- 准备以及设置要安装的软硬件
- 培训和帮助新客户了解新安装的软硬件
- 通过电话和/或远程控制工具解决客户的问题
- 识别和分析软硬件的问题
- 与客服和销售团队合作, 为有关POS 系统的查询提供最佳方案
- 收集客户的反馈, 并与开发团队合作以改进产品
- 协助库存跟踪和管理

【职位要求】

- 计算机系统, 软件和设备连接的基本知识
- 出色的解决和分析问题的能力
- 优秀且能随时应变的沟通技巧
- 中英双语
- 灵活的时间安排
- 具备POS 相关经验者优先考虑

【福利】

- 提供健康, 眼科和牙科保险
- 提供401K退休计划
- 根据季度绩效評估结果提供季度加薪
- 帶薪假期以及为优秀人才提供H1B 赞助
- 公司为新员提供培训，以了解信用卡处理行业及如何处理客服和技术问题

*有意请Email简历至: [email protected]，请注明申请的职位名称和招聘信息来源。

最近编辑时间: 2023-09-27