The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Tasks/ Responsibilities including but not limited to:
• Process all Ecommerce orders, amazon/La Fresh site
• Follow thru with the fulfillment of those orders
• Replays all customer inquiries in a timely manner
• Resolve customer issues
• Inside sales skills to follow up on leads
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
Skills and Ability -
• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.
Education and Experience
• Customer service experience
• Computer experience
• Ship Station