The Warehouse Operations Assistant serves as a direct liaison between customers, logistics, warehouse, and related functional units in our organization to ensure timely and accurate processing of orders, as well as to maintain high customer satisfaction.
Duties and Responsibilities:
*Assist the manager to process order, claims, inquiry, and troubleshooting for assigned customer account.
*Input and record customers' orders into the warehouse management system or Google Sheet and follow the order processing status closely.
*Provide order confirmations and processing status to the customers with required information.
*Responds to customer's inquiries and requests in a timely manner. Collaborate with warehouse team and other functional units for customers’ resolution as required.
*Works & coordinates with logistics, warehouse, and operations team to ensure customers’ orders are processed and shipped accordingly.
*Works with external trucking company and carrier to arrange shipment schedule.Works together with warehouse team to ensure and maintain customer’s inventory without discrepancy.
*Assists investigate all customers’ billing dispute and collaborates with respective teams to identify the problem with resolution.
*Perform other duties as assigned by the managers.
*Strong communication and writing skills to interface with customers
*Excellent proficient in spoken and written Chinese.
*Experience to communicate with warehouse operations to prioritize, organize, and accomplish works to meet customers’ requirement.
*Skilled in time management and capable of meeting deadlines with accuracy.
*Multi-tasking and detail oriented with excellent follow-up practice required.
*Knowledge or Experience in warehouse, transportation or distribution operations required.
*Proficient with MS Outlook, Word, and Excel. Advanced experience in Excel is a big plus.
*Knowledge of Amazon FBA business model is a big plus.
*Knowledge of UPS label generating and printing is a plus.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offVision insurance
Monday to Friday
warehouse operations: 1 year (Preferred)
Bi weekly or Twice monthly
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneousAdaptable/flexible -- enjoys doing work that requires frequent shifts in directionDetail-oriented -- would rather focus on the details of work than the bigger pictureHigh stress tolerance -- thrives in a high-pressure environment
Only full-time employees eligible