• Start with getting familiar with our IoT product production process onsite in our office in San Mateo, CA.
• Help perform QA and troubleshooting for our product, both hardware, and software. Be able to react fast and draw solutions quickly for customer questions.
• Liaise with the customer support team and engineering team to solve ongoing issues, aggregating, and analyzing feedback to support future product initiatives.
• Work closely with internal cross-functional stakeholders across Customer
• Experience, Marketing, and Product.
• Design and implement toolsets to improve the production process and customer experience.