Travel Support Specialist(Contract)
Location: Sunnyvale, CA；San Mateo, CA
Provide business travel service to the traveler, includes items below:
■ Communicate with travelers through telephone and email, and interface with company booking vendor CWT agency on flight ticketing.
■ Deliver travel service items including querying, checking and reserving for the traveler in according to the requirements
■ Reservations are made according to the client’s travel policy and profiles. Provide travel options to travelers.
■ Send standard confirmation with restrictive conditions to traveler
■ Collect and input travel data within due time.
■ Check and then adjust the travel reservation once the traveler requires to change or cancel, update relevant records.
■ Send corresponding confirmation of updating or cancellation to the traveler if any change happens.
■ Submit the application for refund and follow up on the status according to the requirements of the refund process.
■ In charge of tasks according to the business operation manual and the operation process.
Knowledge, Skills & Other Requirements:
■ Display superior verbal and written communication skills
■ Capable of working and communicating effectively with professional across all levels
■ Must possess a desire to grow within the company, and must approach the position as a long-term opportunity.
■ Need to be a self-starter, team player, and have the maturity and flexibility both to follow instructions, and to work independently.
■ Fluency in both English and Chinese required
■ Work Hour: 9:00am to 6pm
College degree or above: Experienced specific international air transportation training
3 years as a international travel consultant
5 years in travel industry