FULL-TIME CALL CENTER CUSTOMER SERVICE AGENT

EVA Airways (www.evaair.com) is an international airline headquartered in Taipei, Taiwan. Currently, Los Angeles Office has immediate openings for CALL CENTER CUSTOMER SERVICE AGENT position. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. EVA Airways offers an excellent benefits package, including comprehensive medical and dental insurance without premium costs, 401(k) plan with company match, free and discount flight tickets, etc. Please specify position and salary expectation on resume.

REQUIREMENTS:

• Good communication/customer service/organization/time management skills
• Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)
• Must be legally authorized to work in the U.S. without sponsorship
• Weekend/holiday/night shifts required for airport/cargo operation

JOB DESCRIPTION
• Provide friendly service to and maintain positive with all customers in high standard of professionalism
• Responsible for providing customer service to passengers desiring to travel, by determining and recommending the service that meets Customers’ needs
• Communicate with Customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of seat
• Answer and assist Customers’ inquiries regarding to flight arrivals, delays, cancellation, flight irregularities, and other general information
• Assist Customers’ requests and inquiries on frequent flyers’ program and star alliance related needs
• Responsible for providing services to Customers’ needs in according to regulations set forth by Company and U.S. Department of Transportations
• Offers options of flights, classes of service, products and services to Customers

EVA Airways is an Equal Opportunity Employer.

最近编辑时间: 2018-08-01