Ameziel Inc. is a leading e-commerce company that focuses on the manufacturing and selling of Furniture, Homewares, and Pet Products. In 2014 in Ontario, California, we were established and employ a team of 20 focusing on product design, marketing, and logistics. Our furniture brand Vasagle, houseware brand Songmics, and Pet product brand Feandrea cover a wide range of products through online platforms such as Amazon and Wayfair in North America, Europe, and Japan.
Now, we’re looking for an RMA Specialist to join our warehouse team based in California.
This role is responsible for process returning orders for our valuable customers, cooperating with the RMA team for sorting and managing accessories, fittings, and other replacements.
-Work with Customer Service team to provide RMA and technical support.
-Collect information to determine RMA eligibility.
-Ensure all information is collected accurately before escalation.
-Create knowledgebase and process articles.
-Participate or take the lead on special projects.
-Minimum 1 year in warehouse working experience, and able to work full-time.
-Must be able to handle high stress and busy environment.
-Must be reliable and punctual.
-Ability to gather, organize, and analyze information regarding returns and discrepancies.
-Manages time effectively and adapts quickly to changing priorities.
-Bilingual - Mandarin is a must.
-Having experience at a furniture/home/lifestyle company is a plus.
What We Offer:
-Annual bonus program*
-Paid time off
16-19/HR Depending on experience
Currently, all staff is taking the necessary precautions to stay healthy. We provide masks daily and hand sanitizer at the office.