RMA Specialist 退货专员

待遇优厚,团队好
全职
美国加利福尼亚库卡蒙格牧场
$ 16 ~ $ 19 时薪
10.0k 次浏览

Ameziel Inc. (致欧科技)

互联网跨境电商最后更新于5 天前
详情描述

Ameziel Inc. is a leading e-commerce company that focuses on the manufacturing and selling of Furniture, Homewares, and Pet Products. In 2014 in Ontario, California, we were established and employ a team of 20 focusing on product design, marketing, and logistics. Our furniture brand Vasagle, houseware brand Songmics, and Pet product brand Feandrea cover a wide range of products through online platforms such as Amazon and Wayfair in North America, Europe, and Japan.
Now, we’re looking for an RMA Specialist to join our warehouse team based in California.
This role is responsible for process returning orders for our valuable customers, cooperating with the RMA team for sorting and managing accessories, fittings, and other replacements.

Job Responsibilities:
-Work with Customer Service team to provide RMA and technical support.
-Collect information to determine RMA eligibility.
-Ensure all information is collected accurately before escalation.
-Create knowledgebase and process articles.
-Participate or take the lead on special projects.

Requirements:
-Minimum 1 year in warehouse working experience, and able to work full-time.
-Must be able to handle high stress and busy environment.
-Must be reliable and punctual.
-Ability to gather, organize, and analyze information regarding returns and discrepancies.
-Manages time effectively and adapts quickly to changing priorities.
-Bilingual - Mandarin is a must.
-Having experience at a furniture/home/lifestyle company is a plus.

What We Offer:
Competitive salary
-Medical insurance
-Annual bonus program*
-Paid time off
-Employee discount
-401k

16-19/HR Depending on experience
COVID-19 considerations:
Currently, all staff is taking the necessary precautions to stay healthy. We provide masks daily and hand sanitizer at the office.

最近编辑时间: 2021-07-26

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