电商专员 / E-Commerce Specialist

可辦身分/綠卡/醫牙保險/H1b/401K/
全职
Chino, CA, USA
$ 2,500 ~ $ 4,500 月薪
28.9k 次浏览
有20人应聘该职位

Diamond Wipes International

制造业最后更新于3 年多前
详情描述

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Tasks/ Responsibilities including but not limited to:
• Process all Ecommerce orders, amazon/La Fresh site
• Follow thru with the fulfillment of those orders
• Replays all customer inquiries in a timely manner
• Resolve customer issues
• Inside sales skills to follow up on leads
• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.

Skills and Ability -
• Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Communication Proficiency.
• Teamwork Orientation.
• Technical Capacity.

Education and Experience
• Customer service experience
• Computer experience
• Happyfox
• Shopfity
• Amazon
• Navision
• Ship Station

最近编辑时间: 2018-02-16

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